Leading taxi companies implement innovative strategies to overcome the crisis and manage their ride-hailing business. However, they can handle the business situation better during these uncertain times. They arrange the transportation facility for healthcare professionals, senior citizens, medical emergencies, and other underprivileged individuals by partnering with administration departments during the phase of the coronavirus pandemic.

The taxi industry is fragmented and its unorganized segment has more market share. Taxi owners are competing to capture the customer base. Customers choose a taxi based on their experience. Customer support of the traditional player is poor, and they have limited payment options. The taxi dispatch software has an online payment method to provide a cashless ride. It provides discount coupons and offers to attract more people.